www.stainlessegg.com (hereinafter referred to as “we”) is committed to protecting user privacy and ensuring that all data collection, storage and use comply with privacy regulations. This privacy policy applies to all users who access or use our services through this website.
1. What information do we collect?
1.1 Information provided by users
Account information: name, email address, mailing address, and phone number filled in when registering.
Order information: purchase records, payment methods (processed through third-party payment platforms, we do not store full card numbers).
Customized service: If you choose laser engraving service, you need to provide engraving content.
1.2 Information collected automatically
Device information: IP address, browser type, operating system version.
Usage data: visited pages, click behavior, stay time (used to analyze website performance and user experience).
Cookies and tracking technologies: used to remember login status and personalized recommendations (users can disable at any time).
2. How do we use your information?
Order processing: complete purchases, deliver goods, and process returns and exchanges.
Customer support: respond to inquiries and solve after-sales problems.
Marketing and promotion: send product updates, promotions (users can unsubscribe at any time).
Security: detect fraud, protect account security.
3. Who do we share your information with?
Service providers: logistics companies (such as UPS, FedEx), payment gateways (such as Stripe, PayPal), etc.
Legal requirements: respond to subpoenas, court orders or government agency requests.
Business transfer: if the company is acquired or merged, user data will be transferred as an asset.
We promise: personal information will not be sold to third parties without the user’s explicit consent.
4. Your data rights
Under CCPA and GDPR, you have the following rights:
Right to access: request a copy of your personal information we hold.
Right to delete: request deletion of your data (except for data that some laws require to be retained).
Right to correct: update or correct inaccurate information.
Right to opt-out: refuse marketing emails or cookie tracking.
Right to data portability: export your data in a structured format.
How to exercise your rights: Send an email to mossfield@stainlessegg.com with the subject line “Data Rights Request”.
5. Data Security Measures
Encryption technology: All sensitive data (such as payment information) is transmitted via SSL/TLS encryption.
Access control: Only authorized employees can access user data, and security training is conducted regularly.
Third-party audit: An independent agency is commissioned to conduct security compliance reviews every year.
6. Children’s Privacy
Our services are not intended for users under the age of 16. If it is found that children’s data is collected without the consent of the guardian, it will be deleted immediately.
7. Privacy Policy Updates
We may update this policy due to business adjustments or legal requirements. The changes will be posted on the website and notified to users by email.