1. Product and order related
Q1: Does the material of the egg white separator meet food safety standards?
A: Yes! Our stainless steel egg white separator is made of food-grade 304 stainless steel, which complies with the EU Food Contact Materials Regulation (EC) No 1935/2004. It is safe and non-toxic and can be directly in contact with food.
Q2: How to choose the right size or model?
A: The platform only provides standard sizes (8cm in diameter, capacity of 2 eggs), which are suitable for daily family use. If you need customization, please contact customer service for consultation.
Q3: How long will it take to ship after the order is confirmed?
A: Orders within Austria will be confirmed within 24 hours and delivered within 1-3 working days (Austrian Post or DPD delivery).

2. Payment and invoice
Q4: What payment methods are supported?
A: Support credit cards (Visa/MasterCard), PayPal, bank transfer, all transactions are settled in euros (EUR), without additional handling fees.
Q5: How to get an electronic invoice?
A: After the order is shipped, the electronic invoice will be sent to your registered email address, and can also be downloaded through the “My Order” page in the account center.

3. Delivery and Returns
Q6: How is the shipping fee calculated?
A: Free shipping for orders over €50 (including VAT), and €4.99 shipping fee for orders below €50.
Q7: How to apply for a return or exchange?
A:
Return without reason: Within 30 days after receiving the goods, keep the goods in their original condition and attach a return label to apply.
Exchange for quality problems: Within 30 days after receiving the goods, contact customer service to provide photos or videos, and after confirmation, free exchange or refund.
Q8: Who bears the return shipping cost?
A:
Return without reason: The user bears the shipping cost.
Return for quality problems: The platform bears the shipping cost.

4. Privacy and Data Security
Q9: Is my personal information safe?
A: Yes! We strictly abide by the EU General Data Protection Regulation (GDPR) and only collect information required for order processing. We will not disclose it to third parties without consent.

5. Warranty and after-sales service
Q11: How long is the warranty period for the egg white separator?
A: We provide a 2-year warranty, and non-human damage can be repaired or replaced free of charge.
Q12: How to contact customer service?
A:
Email: mossfield@stainlessegg.com
(Working hours: Monday to Friday 9:00-18:00)

6. Others
Q13: Does the platform support international delivery?
A: Currently only delivery within Austria, users in other countries can place orders through third-party forwarding services.
Q14: How to clean the stainless steel egg white separator?
A: Just rinse with warm water, avoid using hard cleaning tools such as steel wool to prevent scratching the surface.