I. General Provisions
Scope of Application
These Terms apply to all transactions of stainless steel egg white separators and related products sold in www.stainlessegg.com (hereinafter referred to as the “Platform”).
Users must be at least 18 years old and have full civil capacity, or use the platform services with the consent of their legal guardians.
Legal Compliance
The platform operations and products comply with relevant laws and regulations of Austria and the European Union, including but not limited to the General Product Safety Directive (GPSD) of the European Union, the Market Supervision Regulation (EU) 2019/1020, etc.

II. Product Information and Orders
Product Description
The stainless steel egg white separator is made of food-grade 304 stainless steel and complies with the EU Food Contact Materials Regulation (EC) No 1935/2004.
Product specifications, prices, inventory and other information are subject to the real-time display of the platform, and the platform reserves the right to adjust prices due to market fluctuations.
Order Confirmation
After the user places an order, the platform will send an order confirmation email within 24 hours, including the order number, product details and estimated delivery time.
If the product is out of stock, the platform will promptly notify the user and provide an alternative or a full refund.

Ⅲ. Payment and Invoice
Payment Methods
Common payment methods in Austria, such as credit cards (Visa, MasterCard), PayPal, and bank transfer, are supported.
All transactions are settled in Euros (EUR), and the platform does not charge additional fees.
Invoice
The platform will provide an electronic invoice within 7 working days after the order is shipped, and users can download it through their accounts.

Ⅳ. Delivery and Returns
Delivery Policy
Delivery services in Austria are provided by Austrian Post (Österreichische Post) or DPD, and the standard delivery time is 5 working days.
Returns and Exchanges
Users can return the goods without reason within 30 days after receiving the goods. The goods must be kept in their original condition and a return label must be attached.
If there is a quality problem with the goods, users can apply for an exchange or full refund within 30 days, and the platform will bear the return shipping costs.

Ⅴ. Privacy and Data Protection
Data Collection
The platform only collects necessary information required for order processing, delivery and customer service, including name, address, contact information, etc.
User data will be processed in accordance with the EU General Data Protection Regulation (GDPR) and will not be disclosed to third parties without the user’s consent.
Cookie Policy
The platform uses cookies to enhance the user experience. Users can reject or delete cookies through browser settings.

VI. Intellectual Property
Platform Content
All content on the platform (including text, images, and videos) is protected by copyright and may not be copied or disseminated without authorization.
User Content
Content uploaded by users (such as product reviews) must comply with laws and regulations, and the platform has the right to delete illegal content.

VII. Limitation of Liability
Disclaimer
The platform is not responsible for service interruptions caused by force majeure (such as natural disasters and war).
The platform does not guarantee that the product is suitable for all purposes, and users need to judge the suitability of the product on their own.
Limitation of Compensation
The platform shall not compensate users for more than the order amount, and shall not bear indirect losses (such as loss of profits).

VIII. Dispute Resolution
Applicable Law
These terms are governed by Austrian law and disputes shall be submitted to Austrian courts for resolution.
Alternative Dispute Resolution
Users may choose to resolve disputes through the Austrian Consumer Arbitration Board (Schlichtungsstelle).

IX. Modification of Terms
The platform reserves the right to modify these terms at any time, and the modifications will be announced on the website. Users’ continued use of the service will be deemed to have accepted the modifications.